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Great that DWP finally realising that Youtube presents a great opportunity to reach customers. It is just a shame that the organisation's internal IT does not allow any employees to access the same site. Youtube could also be a very useful way of direct communication between customers and staff. When's this coming?

Indeed. I rather enjoyed
http://youtube.com/watch?v=if66H5lbKNU&feature=related
Reminded me of the music of my youth.

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