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Comments

As ever, a fascinating post. Don't want to be picky, but I was struck by your last point about public sector organisations who ignore these trends struggling. Will they really struggle or is it their customers who will struggle? It is safe to say that public sector organisations who ignore these trends will fail to give a good service to an increasing number of citizens and it is probably also true to say that they will lose opportunities for becoming more efficient, but my fear would be that they could do both these things without ever having any sense that they were struggling!

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