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Excellent article. Getting a grip on email and information is absolutely key to getting a productive day. For most of us it's possible to procrastinate away the entire day responding to calls and emails and never actually getting anything done although there are a few tips:

1. Don't read the web. Get the web delivered to you - use an RSS reader and only check it once or twice a day.

2. Consume news via podcasts. Work and listening can be done at the same time.

3. If email is really bad, implement a support ticket system. Email shouldn't be used as an automatic pager anyway.

4. Turn off your phone, or (if you're freelance) charge for handling calls.

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